Have an IT Support FAQ or a question about why Velocigo’s services may be the right choice for your business over an internal IT hire? Read our FAQs below for MSP questions and answers.
We are based in United States, with offices in Oklahoma and Texas.
All our consultants are based in the United States.
Velocigo operates on a set of standard secure procedures and processes for remote systems management, incorporating strict SLAs and non-disclosure agreements (NDAs). Monitoring, Backup and Recovery, Upgrades, Tuning and Troubleshooting can all be successfully undertaken from Velocigo’s remote location, as effectively and securely as if the work was being undertaken on site.
New installations or upgrades (unless pre-agreed) fall outside the scope of Managed Services; we will be happy to provide you with a quote based on your requirements.
Velocigo engages its clients in various flexible ways to manage client requirements that could be one-time or on-going multi-year projects. Our models include fixed-fee, Time and Materials (T&M) and per-User pricing models.
No, our contract allows for growth (and shrinkage). If your user count increases or shrinks, your invoice will quickly reflect this change.
All pricing is good for 1 year. We also offer Pay As You Go option.
We invoice after each month of the support contract has ended. Payment is due within 30 days of the invoice date.
All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance tasks performed is also included in our periodic reports.
Yes. All our services are flexible to meet your individual needs.
All maintenance tasks are performed at times that suit you. We perform out-of-hours work at no extra cost.